Desktop Support

SWA Group • Los Angeles, CA

13d • Hybrid

About The Position

The ideal candidate will be capable of performing their duties without direct supervision and be capable of working both locally and sometimes remotely while maintaining team cohesion. They must be customer-focused, and a motivated self-starter who possesses excellent customer service and communication skills; both orally and in writing. Exceptional listening, questioning, and analytical skills are vital to success in this role.

Requirements

• Working knowledge of IT related hardware and software.
• Strong teamwork, communication, and interpersonal skills.
• Ability to effectively work with technical and non-technical staff.
• Printer troubleshooting.
• Desktop troubleshooting.
• Problem solving.
• Interpersonal skills.
• Ability to lift 50 lbs.
• Organizational skills.
• Follow detailed instructions.

Nice To Haves

• Installation, support, and administration experience and knowledge in the following specific areas: Software: Windows 10, 11, MS Office Suite, Adobe Products, AutoCAD Graphics Programs; Equipment: PCs, Laptops, Printers, Plotters, Scanners, Copiers, Cell Phones.

Responsibilities

• Provide hands-on hardware and software support for computers, print devices, peripherals, and other IT related equipment for SWA’s Los Angeles office.
• Provide remote support to all other SWA offices.
• Adhere to SWA’s IT standards and ensure compliance in accordance with SWA’s IT strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed