Desktop Support Technician

A3 Solutions•Friday Harbor, WA

About The Position

The Desktop Support Technician provides desktop, network, and audiovisual support. The role transports, sets up, installs, tests, maintains, repairs, and safely dismantles media equipment and audiovisual tools for productions and events. It also supports Windows 11 and Microsoft Office in an enterprise environment, working directly with end users to maintain and troubleshoot computer systems, hardware, peripherals, software, accounts, and wireless connectivity. The technician works with clients and production or event coordinators, assists corporate desk-side support technicians with large IMACs, and prepares expense reports for management.

Requirements

Experience supporting Windows 11 and Microsoft Office in an enterprise environment.
Ability to set up, configure, and add hardware.
Experience with desktop and network support, including hardware and software maintenance, upgrades, replacement, and troubleshooting.
Experience supporting user accounts, including rights, security, and systems groups.
Experience with imaging and image recovery.
Experience performing break/fix repairs on desktop and laptop computers.
Ability to install and reinstall software packages and updates.
Ability to support Wi-Fi, VPN connections, and wireless devices.
Excellent customer service skills.

Responsibilities

Transport, set up, and install audiovisual equipment and support tools, including speakers, monitors, cameras, and equipment racks.
Set up and perform electrical wiring, programming, and basic construction according to layout diagrams and schedules.
Build good relationships with clients and support production or event coordinators to keep production moving.
Test video, audio, and signals, and troubleshoot problems.
Address equipment malfunctions and meet clients’ standards for events.
Safely disassemble equipment, wiring, and support tools.
Manage inventory of equipment, wiring, and accessories.
Clean, maintain, and repair audiovisual equipment.
Generate expense reports for management.
Support Windows 11 and Microsoft Office in an enterprise environment through direct end-user interactions.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Set up, configure, and add hardware; assist Corporate Desk Side Support technicians with large IMACs.
Document, maintain, upgrade, or replace hardware and software systems.
Support and maintain user account information, including rights, security, and systems groups.
Train employees; identify, analyze, and repair product failures; and order and replace parts as needed.
Recommend products or services that fit customers’ needs.
Perform imaging and image recovery, break/fix repairs on desktops and laptops, and software installations or re-installations and updates.
Support Wi-Fi, VPN connections, and wireless devices.