Desktop Support Technician II

A3 Solutions•Sweeny, TX

21h

About The Position

The Desktop Support Technician II provides enterprise end-user support for Windows 11 and Microsoft Office Suite, alongside desktop, network, and audiovisual support. The role transports, sets up, installs, tests, maintains, and dismantles media equipment and audiovisual support tools for production or events, while working with clients and coordinators to meet their standards and keep activities moving. It also supports computer systems, hardware, peripherals, user accounts, software, wireless devices, Wi-Fi, and VPN connections. The technician diagnoses and repairs issues, performs imaging and image recovery, and documents, upgrades, or replaces systems and equipment.

Requirements

Experience supporting Windows 11 and Microsoft Office Suite in an enterprise environment with direct end-user interactions.
Ability to set up, configure, and add hardware.
Experience with desktop and laptop break/fix repairs, imaging and image recovery, and software installation, reinstallation, and updates.
Ability to support Wi-Fi, VPN connections, and wireless devices.
Strong customer service skills.

Responsibilities

Transport, set up, and install audiovisual equipment and support tools, including speakers, monitors, cameras, and equipment racks.
Set up and perform electrical wiring, programming, and basic construction according to layout diagrams and schedules.
Build good relationships with clients and assist production or event coordinators to keep production moving.
Test video, audio, and signals, and troubleshoot problems.
Handle equipment malfunctions to meet client standards and support successful events.
Safely disassemble equipment, wiring, and support tools.
Manage inventory of equipment, wiring, and accessories.
Clean, maintain, and repair audiovisual equipment.
Generate expense reports for management.
Support Windows 11 and Microsoft Office Suite in an enterprise environment through direct end-user interaction.
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
Set up, configure, and add hardware; assist Corporate Desk Side Support technicians with large IMACs.
Document, maintain, upgrade, or replace hardware and software systems.
Support and maintain user account information, including rights, security, and system groups.
Train employees and identify, analyze, and repair product failures; order and replace parts as needed.
Recommend products or services that best fit customers’ needs.
Perform desktop and laptop break/fix repairs, imaging and image recovery, and software installation or reinstallation and updates.
Support Wi-Fi, VPN connections, and wireless devices.