Desktop Support Technician II

SEAKR Engineering • Centennial, CO

7h • $27 - $35

About The Position

SEAKR Engineering is seeking a Desktop Support Technician II to join its IT team and provide technical support for end-user desktop hardware, software, and network connectivity. The role uses Enterprise Endpoint Management Systems to deploy and manage end-user devices. It focuses strictly on end-user devices and does not include core network or server administration.

Requirements

• Strong written and verbal communication skills and a customer-first mindset.
• Ability to work independently and collaborate effectively as part of a team.
• 2–3 years of experience in technical desktop support.
• Experience managing and prioritizing queues in support ticketing systems.
• Strong troubleshooting and analytical problem-solving skills.
• Strong knowledge of Microsoft Windows operating systems and Office Suite/Microsoft 365.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and Active Directory queries.
• Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II-compliant certification, such as CompTIA Security+.
• U.S. citizenship required.

Nice To Haves

• Active technical certifications such as CompTIA A+, Network+, or Linux+, Microsoft Certified Fundamentals/Associates, or equivalent industry credentials.
• Familiarity with remote support tools and unattended installers.
• Experience with operating system imaging and deployment.
• Experience with Linux-based environments.

Responsibilities

• Provide customer-focused service and communication to end-users.
• Manage, prioritize, and resolve support tickets within established SLAs.
• Provide technical support for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Use Enterprise Endpoint Management Systems for operating system imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Maintain workstation hardware and software inventory.
• Assist with Mobile Device Management enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with maintenance and administration of the desktop environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Year-end bonus
• Paid vacation leave
• Paid sick leave
• Paid bereavement leave
• FMLA leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed