Desktop Support Technician II - 530897
About The Position
The Desktop Support Technician II provides basic Help Desk and field support services for University faculty and staff computer users. The position sets up and installs PCs and peripheral devices, installs operating systems and software, completes basic system configuration, resolves user problems, and removes computer viruses. The technician identifies and escalates issues beyond the basic service level or engages senior technicians for assistance. The role also monitors assigned ticket queues and follows up on open tickets or service requests until they are fully resolved. This position provides end-user desktop support to a wide variety of departments across the campus. The normal work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position is eligible for hybrid work, subject to University policy.
Requirements
- High school diploma or GED and two years of IT technical support experience, or an associate degree or higher and some IT technical support experience.
- Valid U.S. driver’s license.
- At least 19 years of age at time of hire.
- Acceptable Motor Vehicle Report compliant with University policies; applicants under age 21 will have some driving restrictions.
- Successfully pass a pre-employment background investigation, including review of information obtained from social media and other internet sources.
Responsibilities
- Provide basic Help Desk and field support services to University faculty and staff computer users.
- Set up and install PCs and peripheral devices.
- Install operating systems and software.
- Complete basic system configuration.
- Resolve user problems and eradicate computer viruses.
- Identify issues requiring expertise beyond the basic service level and escalate them or engage senior technicians.
- Monitor ticket queues as assigned.
- Follow up on open tickets or service requests until fully resolved.
- Provide end-user desktop support to departments across campus.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
