Desktop Support Technician II

SEAKR Engineering • Centennial, CO

17h

About The Position

SEAKR Engineering is seeking a Desktop Support Technician II to join its IT team and provide technical support for desktop hardware, software, and network connectivity. The role uses Enterprise Endpoint Management Systems to deploy and manage end-user devices. It is focused strictly on end-user devices and does not include core network or server administration.

Requirements

• Strong written and verbal communication skills with a customer-first mindset.
• Ability to work independently and collaborate effectively as part of a team.
• 2–3 years of experience in technical desktop support.
• Experience managing and prioritizing queues within support ticketing systems.
• Strong troubleshooting and analytical problem-solving skills.
• Strong knowledge of Microsoft Windows operating systems and Office Suite/Microsoft 365.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and Active Directory queries.
• Possess, or be able to obtain, a DoD 8140 / 8570 IAT Level II compliant certification, such as CompTIA Security+.
• U.S. citizenship is required.

Nice To Haves

• Active technical certifications such as CompTIA A+, Network+, or Linux+; Microsoft Certified Fundamentals/Associates; or equivalent industry credentials.
• Familiarity with remote support tools and unattended installers.
• Experience with OS system imaging and deployment.
• Experience with Linux-based environments.

Responsibilities

• Provide excellent customer service and communication to end-users.
• Manage, prioritize, and resolve support tickets within established SLAs.
• Provide technical support for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Use Enterprise Endpoint Management Systems for OS imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Maintain an inventory of workstation hardware and software.
• Assist with Mobile Device Management (MDM) enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with maintenance and administration of the desktop environment.

Benefits

• Medical insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• 401(k) retirement plan.
• Eligibility for a year-end bonus.
• Paid vacation, sick, and bereavement leave.
• FMLA.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed