Remote Desktop Support Specialist

TEKsystems•Minneapolis, MN

5d•$18 - $18•Remote

About The Position

Desktop Support Specialist will provide excellent end-user experience, which includes resolving potential or actual technical issues. The specialist is responsible for providing a variety of configuring, installing, and supporting end-user computing solutions (i.e. hardware, software, printers, computer carts, and phones.)

Requirements

Minimum of 2-3 years of experience in desktop support or related field.
Excellent presentation skills with the ability to communicate technical concepts to non-technical end-users.
Knowledge of ServiceNow or similar IT service management tools.
Strong problem-solving skills and the ability to work independently or in a team environment.
Experience with Microsoft Windows and Office applications.
Excellent interpersonal and communication skills.

Nice To Haves

Customer Service
servicenow
ticketing system
help desk
help desk support
windows
troubleshooting
service desk
call center

Responsibilities

Provide assistance to internal computer users
Answer questions and resolve computer problems in person, via the telephone, or by email
Image workstations and deliver and provide set up for users
Install, upgrade and troubleshoot servers, PC’s and software
Provide excellent end user experience
Resolve potential or actual technical issues
Troubleshoot different software packages, hardware devices, and other peripherals
Manage active directory
Review, analyze and recommend new technologies, upgrades to existing technology and enhancements to service on an ongoing basis
Assist in maintaining an inventory of hardware and software
Provide expert and creative solutions to user problems on laptops and desktop systems, to ensure user satisfaction and productivity
Diagnose and repair hardware problems. Adjust, repair, and replace malfunctioning equipment as directed, including cloning and rebuilding pc’s
Manage email system