Desktop Support Specialist
About The Position
Installs, configures and troubleshoots computer hardware, software and peripheral devices to ensure optimal performance for team members. Acts as the primary point of contact once a ticket is entered and assigned. Provides both technical and administrative support to ensure functionality and efficiency of computer and telecom systems. Assists with basic end user training for computers in Keel MW Region. Sets up new user computer hardware & desk phones, sometimes assists with mobile phones if needed. Acts as a link between end users and higher-level support and vendors. Sometimes changes must be done during off hours and/or Sunday Maintenance window. Establishes and maintains an updated and accurate inventory listing of all company computers, software licenses, and other technical assets. Manages ticket closure using Service Level Agreements (SLA). Observes and reports equipment performance deficiencies, coordinates repairs, and suggests replacements as needed. Performs imaging & deployment of new computers and assists with software upgrades. Prepares/performs various administrative reports/activities when asked. All other duties as assigned.
Requirements
- Technical Knowledge of windows OS, Microsoft Office Suite, Active Directory and remote support.
- Perform duties with little to no supervision.
- Resolve tickets in a timely manner and/or escalate as needed.
- Assist Support Desk & higher level engineers with testing.
- Assist with Desktop imaging, patching, firmware & bios updates.
- Ability to perform installation and service of low voltage cabling for small jobs.
- Occasional afterhours, evenings and weekend work required.
- Strong analytical and problem-solving skills.
- Ability to learn new technologies quickly.
- Effective communication and teamwork.
- Writes clear documentation.
- Focus on improving efficiency and reducing costs.
- Requires a minimum of 2 years of related IT experience.
- CompTIA A+ certification
Nice To Haves
- Additional certifications (Network+, Security+, etc.) are a plus.
Responsibilities
- Provide both technical and administrative support to ensure functionality and efficiency of computer and telecom systems.
- Assist with basic end user training for computers in Keel MW Region.
- Set up new user computer hardware & desk phones, sometimes assist with mobile phones if needed.
- Act as link between end users and higher-level support and vendors.
- Establish and maintain an updated and accurate inventory listing of all company computers, software licenses, and other technical assets.
- Ticket Management and closure using Service Level Agreements (SLA).
- Observe and report equipment performance deficiencies, coordinate repairs, and suggest replacements as needed.
- Imaging & deployment of new computers and assists with software upgrades.
- Prepare/perform various administrative reports/activities when asked.
- All other duties as assigned.
Benefits
- PTO upon hire
- Medical, Dental, and Vision Benefits are offered on the first day of the next month after hire
- 401(K) after 6 months
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
