Desktop Support Specialist

Stefanini GroupWilmington, DE
Onsite

About The Position

Stefanini Group is hiring! Stefanini is looking for Desktop Support Specialist in Wilmington, DE (Onsite) For quick Apply, please reach out to Sahnaj Pervin- call: 2489360650 / email: [email protected] Work Hours: M-F (37 hours) Work Location: Wilmington, DE (Onsite - Must be within an hour of Wilmington and will have to pay for parking) Shift: 1 st Shift. Interview: In Person The Desktop Support Specialist (DSS) support in-house teams and responding person to helpdesk tickets.

Requirements

  • Minimum of 3 years' experience.
  • Must have customer service experience.

Responsibilities

  • Respond to help desk tickets.
  • Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.
  • Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts).
  • Troubleshoot basic network, software, and printing problems.
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