Desktop Support Specialist
Stefanini Group•Wilmington, DE
•Onsite
About The Position
Stefanini Group is hiring a Desktop Support Specialist in Wilmington, DE. This role involves supporting in-house teams by responding to helpdesk tickets and resolving technical issues with desktop computing equipment and software. The specialist will also work with vendor support contacts, ensure seamless interconnection of desktop computers with various systems, and build/configure new user workstations. Basic troubleshooting of network, software, and printing problems is also a key responsibility.
Requirements
- Minimum of 3 years' experience.
- Must have customer service experience.
Responsibilities
- Respond to help desk tickets.
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.
- Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts).
- Troubleshoot basic network, software, and printing problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
