Desktop Support Specialist

MSU Jobs•Starkville, MS

20h•Onsite

About The Position

Delivers technical support and maintains library IT systems, equipment, and learning spaces while supporting inventory management and supervising student assistants. Salary Grade : 14 Please see Staff Compensation Structure for salary ranges.

Requirements

B.S./B.A. degree in Computer Science, Information Technology, Engineering or related field
Hands-on experience working with computers, software, peripherals, electronics, Windows operating systems, and MacOS.
Experience working and troubleshooting in a Windows Active Directory environment.
Knowledge of desktop computing environments, including imaging and software deployment tools (e.g., Microsoft Deployment Toolkit, PDQ)
Strong technical troubleshooting and problem-solving skills
Effective communication skills with the ability to support both technical and non-technical users

Responsibilities

Provide Tier 1 technical support to library faculty and staff across the main library and four branch locations
Facilitate meetings and events utilizing audio-visual equipment and online conferencing platforms, including WebEx, Teams, and Zoom
Maintain and support two electronic classrooms and more than ten technology-equipped presentation and conference rooms
Oversee the maintenance and support of the Digital Media Center, including the mixed reality lab and makerspace
Manage the library's desktop computing environment, including imaging computers using Microsoft Deployment Toolkit and deploying software via PDQ
Provide support for library checkout equipment, including a fleet of 35+ laptops
Serve as backup support for library servers in the absence of the Systems Administrator
Assist the Property Control Manager in overseeing and tracking more than 1,000 university-inventoried assets
Supervise student assistants within the Systems department
Perform other duties as assigned.