Desktop Support Specialist - Entry Level

SDI Presence•Chicago, IL

7d•$21 - $24•Onsite

About The Position

SDI Presence is seeking an entry-level Desktop Support Specialist to provide hands-on technical support in a fast-paced airport environment. The role offers an opportunity to build an IT career and gain experience with desktop deployment, workstation imaging, hardware and software troubleshooting, and end-user support. The specialist deploys, maintains, and troubleshoots workstations and peripherals while delivering customer service to end users. The position reports directly to the Senior Desktop Lead and is based onsite at O’Hare and Midway International Airports in Chicago, Illinois. The scheduled hours are Monday through Friday, 2:00 PM to 10:00 PM. Availability for overnight, weekend, and holiday coverage may be required based on business needs, as may routine and emergency PC maintenance outside standard business hours. The hourly rate is $21.15–$24.04.

Requirements

At least six months of hands-on experience setting up, deploying, or disconnecting workstations, or a strong interest in pursuing a career in Information Technology.
Knowledge of desktop hardware, software installation, and application configuration.
Familiarity with Windows operating systems and desktop support concepts.
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Strong organizational and documentation skills.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and commitment to customer service.
Ability to pass a background check required for airport access.
Availability to work Monday through Friday, 2:00 PM to 10:00 PM.
Availability for overnight, weekend, and holiday coverage based on business needs.
Ability to work onsite at O’Hare and Midway International Airports in Chicago.

Nice To Haves

Experience with desktop imaging and deployment tools.
Help desk or technical support experience.
Basic understanding of networking concepts and connectivity troubleshooting.
Experience using ticketing systems and documenting technical issues.
CompTIA A+ certification or pursuit of IT certifications.

Responsibilities

Provide first-level technical support for hardware, software, and workstation-related issues.
Install, configure, deploy, and connect desktop computers, laptops, and peripheral devices.
Assist with workstation deployments throughout airport facilities.
Troubleshoot hardware, software, operating system, and connectivity issues.
Support workstation imaging, rebuilds, and new system deployments.
Perform routine system monitoring and operational support activities.
Monitor application performance, system logs, and software statistics.
Maintain accurate technical documentation, procedures, and operational records.
Document incidents, requests, and resolutions in the help desk ticketing system.
Submit and track change requests when required.
Collaborate with internal IT teams, vendors, and end users to resolve technical issues.
Support hardware break-fix activities and coordinate with third-party vendors.
Participate in project-based initiatives and technology rollouts.
Develop technical skills through training and certification opportunities.
Perform routine and emergency PC maintenance outside standard business hours as needed.