Entry Level - IT Help Desk / Desktop Support

Mayer LLP • Dallas, TX

2d • Hybrid

About The Position

Mayer LLP is hiring an entry-level IT Help Desk / Desktop Support professional to provide onsite desktop and end-user support to attorneys, paralegals, and staff. The role supports the firm’s users and technology in a hybrid schedule, with three days per week in the office and two days per week at home. Compensation is $50,000–$55,000 per year and is commensurate with experience.

The position handles user onboarding and offboarding, device setup, user provisioning, PC logistics, and troubleshooting across workplace hardware and standard business applications. It also provides conference-room technology setup, documents support interactions in a ticketing system, and follows the firm’s IT policies, procedures, and security standards.

Requirements

• 1–2 years of desktop or end-user support experience.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Experience with Windows, O365, and Active Directory.
• Ability to prioritize tasks effectively and manage time in a dynamic environment.
• Ability to lift and move IT equipment as needed.

Responsibilities

• Handle onboarding and offboarding, device setup, and user provisioning.
• Provide onsite desktop and end-user support to attorneys, paralegals, and staff.
• Support laptops, desktops, printers, mobile devices, and peripherals.
• Troubleshoot O365, Teams, and standard business applications.
• Test, evaluate, and research decisions about new technology for the business.
• Document interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Set up technology in conference rooms before meetings for attorney staff.
• Provide excellent customer service to employees.
• Handle PC logistics, including imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Follow IT policies, procedures, and security standards.

Benefits

• Health, dental, and vision benefits beginning the first of the month after an employee starts.
• 10 company holidays and 4 early release days.
• 16 PTO days.
• Hybrid schedule: 3 days per week in the office and 2 days per week at home.
• 401(k) with firm match based on the previous year’s revenue; historically, the firm has matched 25% up to 6% of the employee contribution.
• Discretionary year-end bonus.
• Employee referral bonus of $2,000–$4,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed