Help Desk Technician - Entry Level

D & A Services•Des Plaines, IL

3d•Onsite

About The Position

D&A Services LLC is a leader in the Account Receivables Management space, providing compliant collection remedies for various Creditors/Issuers. We have invested heavily in compliance, quality assurance, top performers, technology, and customer support to deliver great service to our clients and customers. As an Entry Level, Help Desk Technician, you will learn maintenance, configuration, and reliable operation of computer systems and servers. They install hardware, software and participate in research and development to continuously improve and keep up with the IT business needs of their organization. The Help Desk position also actively resolves problems and issues with computer and server systems to limit work disruptions within the company. This is a great learning opportunity for an entry level employee to learn about technology in the business world. This is an On-Site position, based out of our Des Plaines office. Employee must live within a reasonable commute of our Des Plaines office.

Requirements

Knowledge of PC hardware and networking basics
Knowledge of Microsoft Office applications
Strong self-management: Time Management, Organizational, Information Retrieval and Learning skills
Patience and the ability to listen to others

Nice To Haves

Experience in a retail environment (Best Buy, Geek Squad, U Break It) looking to transition to a corporate role.

Responsibilities

Learn maintenance, configuration, and reliable operation of computer systems and servers.
Install hardware and software.
Participate in research and development to continuously improve and keep up with the IT business needs of their organization.
Actively resolve problems and issues with computer and server systems to limit work disruptions within the company.
Perform maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
Perform installation and upgrades of computer components and software, management of virtual servers, and automation processes.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
Provide desktop and helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Assist with management of in-house Voice over Internet Protocol (VoIP) systems, including software architecture and hardware components.
Work collaboratively with internal and external business units to accomplish objectives, as assigned.
Work on assignments of defined scope using judgment and initiative.
Effectively manage multiple priorities.
Other duties, as needed.