Entry Level - IT Help Desk / Desktop Support

Mayer LLP • Dallas, TX

3d • $50,000 - $55,000 • Hybrid

About The Position

Mayer LLP is hiring an entry-level IT Help Desk / Desktop Support professional to provide onsite desktop and end-user support to attorneys, paralegals, and staff. The role handles user onboarding and offboarding, device setup and provisioning, technology and application troubleshooting, and PC logistics. It also supports conference room technology, documents support work in a ticketing system, evaluates potential new technology, and follows firm IT policies, procedures, and security standards. The position follows a hybrid schedule of three days per week in the office and two days per week at home.

Requirements

• 1–2 years of desktop or end-user support experience.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Experience with Windows, O365, and Active Directory.
• Ability to prioritize tasks effectively and manage time in a dynamic environment.
• Ability to lift and move IT equipment as needed.

Responsibilities

• Handle onboarding and offboarding, device setup, and user provisioning.
• Provide onsite desktop and end-user support to attorneys, paralegals, and staff.
• Support laptops, desktops, printers, mobile devices, and peripherals.
• Troubleshoot O365, Teams, and standard business applications.
• Test, evaluate, and research decisions about new technology for the business.
• Accurately document interactions, troubleshooting steps, and resolutions in the ticketing system.
• Set up technology in conference rooms prior to meetings for attorney staff.
• Provide excellent customer service to employees.
• Handle PC logistics, including imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Follow IT policies, procedures, and security standards.

Benefits

• Full suite of health, dental, and vision benefits, effective the first day of the month after starting.
• 10 company holidays and 4 early release days.
• 16 PTO days.
• Hybrid schedule: 3 days per week in the office and 2 days per week at home.
• 401(k) with firm match based on the previous year's revenue; historically, the firm has matched 25% of up to 6% of the employee contribution.
• Discretionary year-end bonus.
• Employee referral bonus of $2,000–$4,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed