Desktop Support Specialist
TEKsystems•Linn Township, IA
•$25 - $30•Onsite
About The Position
Provide technical support for hardware, software, and access-related issues impacting employees. Manage and resolve support tickets within SLA, supporting both on-site and remote users.
Requirements
- Experience with Windows 11 and Microsoft 365
- Knowledge of Active Directory and basic networking
- Strong troubleshooting and customer support skills
- Ability to manage multiple tickets in a fast-paced environment
Responsibilities
- Troubleshoot hardware, software, and connectivity issues
- Support Windows environments, Microsoft 365, and Active Directory
- Diagnose and repair laptops, desktops, and peripherals
- Assist with system deployments, imaging, and hardware refreshes
- Maintain asset records and update documentation
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
