Desktop Support Specialist

University of Texas at Austin

9d•Onsite

About The Position

At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support. This position provides desktop support and general IT services to a user base of technical and non-technical customers in an administrative and academic environment.

Requirements

Must have at least two years’ experience providing desktop support in an enterprise environment.
Experience with enterprise tools like Active Directory, Ivanti, Bomgar, LanRev, MDT, and remote desktop.
Ability to work in a team environment and on your own.
Ability to coordinate or manage projects.
Ability to prioritize workload based on criticality of request.
Ability to handle stressful situations and keep your composure and professionalism.
Excellent communication skills, ability to talk technical when needed, but able to relay technical information to non-technical customers.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

More than two years’ experience
A+ , Microsoft or Apple certifications.
Shown ability to manage over 200 systems.
Ability to use PowerShell or other scripting language.
Driving Required

Responsibilities

Provide end-user support and IT services by installing, monitoring, diagnosing, repairing, maintaining, and upgrading desktop hardware, software, and peripheral equipment to ensure optimal workstation performance.
Provide customer-focused desktop support for faculty and staff using strong interpersonal and customer service skills.
Coordinate customer needs with existing central IT service offerings.
Support mainstream software applications, including Office.
Maintain inventory, manage life cycle processes, develop hardware specifications, and administrative tasks as needed.
Record and track support requests using ServiceNow.