Desktop Support Specialist

S & K Technologies, Inc.•Bremerton, WA

4d•$25 - $27

About The Position

This position provides technical assistance regarding various hardware and software applications and devices. The main duties include troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues and recommending technical fixes.

Requirements

Two-year IT experience preferred
Experience in tablet imaging and configuration
Experience in troubleshooting printers and MFDs (Multi-Function Devices)
Windows 10 OS experience and/or certification
The ability to receive and maintain a DoD Secret security clearance
CompTIA Certification (A+, Network+, SEC+) (Required) - must currently possess and must be maintained throughout duration of employment
Window 10 Certification / Training - must currently possess or obtain within 180 days of hire and must be maintained throughout duration of employment

Responsibilities

Test, build, deploy, troubleshoot repair all mobile and tablet devices, computers, and printers
Installation and imaging of computers/tablets, software applications, and hardware.
Install, investigate, and resolve routine and complex matters with computer software and hardware equipment.
Interact with network services, software systems engineers, and/or applications development to restore service and/or identify and correct the core problem.
Communicating with desktop users experiencing technical difficulties by troubleshooting and documenting problems
Reproducing, diagnosing, and analyzing problems reported by users, in turn formulating solutions to resolve the issues
Provide training and advice to users, both in response to identified difficulties and to share tips for optimal device operation
Maintain a work log of job tickets