Desktop Support Specialist

UASI•Cincinnati, OH

2d•Onsite

About The Position

UASI is an innovative healthcare consulting firm, serving nationally recognized leaders in healthcare and we are seeking a multi-skilled IT professional in our corporate office. Technical knowledge, a problem-solving mindset and excellent customer service are a must for the position. The primary purpose of this position is to provide remote and local system users with first line Help Desk support related to software applications and hardware.

Requirements

Competence with Windows desktop operating systems (Windows 11 and Azure Virtual Desktops)
Familiarity with Active Directory, Entra, OneDrive, and SharePoint
Familiarity with Microsoft Office
Experience in remote desktop troubleshooting
Basic knowledge of networked computing
Bachelor’s degree or associate degree in a related field, or at least 2 years equivalent work experience

Nice To Haves

Knowledge of healthcare system requirements & HIPAA regulations
Knowledge of database design, query, and maintenance, data warehouses, and Quickbase
Power BI dashboard and query building

Responsibilities

Answer incoming Tech Support calls and effectively utilize the Help Desk and asset management systems
Deploy, ship, track, and refurbish Windows workstations and perform regular routine maintenance and basic troubleshooting on workstations or virtual machines
Create and Remove users in both Entra and Active Directory including setting up appropriate groups and permissions
Add users to systems including internal systems, Secure File Transfer protocol, and facility databases in SQL and ensure appropriate access based on permissions
Train new users on UASI system use & basic Microsoft 365 tools
Answer calls and resolve tickets during after-hours call rotation
Apply updates to servers during monthly system maintenance
Troubleshoot basic issues with Office, Exchange, Teams and internal systems