Desktop Support Specialist

CAI•Newark, NJ

5d•$28 - $32•Onsite

About The Position

We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have help-desk experience and a strong background in CRM Dynamics 365, assisting users with their daily operations while providing exceptional customer service and are looking for your next career move, apply now. We are looking for a Desktop Support Specialist to provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations. This position will be full-time and onsite in Newark, NJ.

Requirements

Proven help desk experience, preferably in a CRM environment.
Familiarity with CRM Dynamics 365 and its functionalities
Strong troubleshooting skills and the ability to analyze and resolve user issues effectively
Excellent communication skills, both verbal and written
Detail-oriented with a focus on accuracy and quality in all tasks
Ability to multitask and prioritize effectively in a dynamic environment
A friendly, responsible attitude and a commitment to providing outstanding user support
Background in Windows 11, including system navigation and troubleshooting
Experience in network troubleshooting and resolving connectivity issues

Responsibilities

Provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations
Assist customers with portal renewal registrations, ensuring a smooth and efficient process
Maintain a friendly and professional demeanor while communicating with users, fostering positive relationships
Collaborate with team members to share knowledge and strategies for resolving user issues
Document user interactions and resolutions, contributing to a comprehensive knowledge base
Manage multiple tasks efficiently in a fast-paced environment, prioritizing requests based on urgency
Conduct basic training sessions for users on CRM functionalities and best practices
Demonstrate independence in problem-solving while being a supportive team player
Resolving help desk tickets for various computer and user-related issues