Desktop Support IT Technician
About The Position
The successful candidate will provide technical support for workstations on Microsoft operating systems and Microsoft Office applications. This individual will provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment. Main responsibilities include servicing support requests from the Service Desk, troubleshooting issues, setting up peripherals and installing desktop software. Ability to use remote desktop tools to build, monitor, and support desktop systems. Experience with utilizing Microsoft's SCCM and AD management utilities is desired as well as creating/editing power shell scripts and applied GPOs in a domain environment. Strong communication skills are essential as well as the ability to provide computer application training to end users. Responsible for clearly documenting processes and service desk ticket resolutions. Must be able to ensure excellent customer service support to a variety of clients with varying computer proficiency levels.
Requirements
- Associate’s Degree (Bachelor's preferred or at least pursuing a Bachelors Degree) in Computer Science, Business Information Systems, Information Technology, or other relevant field, combined with a minimum of two years customer service experience.
- An equivalent combination of education, training and experience may be considered.
- Thorough working knowledge of computer hardware and software configuration, setup and troubleshooting protocols.
- Organizational skills and the ability to successfully prioritize a high-volume workload.
- Positive customer service skills including the ability to support a diverse clientele with a variety of technical proficiency levels.
Nice To Haves
- Experience with utilizing Microsoft's SCCM and AD management utilities.
- Flexible in job responsibilities – excited to work with and for varying departments and personnel, at times with little instruction.
- Not afraid to make a mistake but will accept instruction to correct them.
- Comfortable exploring uncharted territory (helping the dept move FORWARD).
- Excellent phone and interpersonal skills.
- CompTIA Certifications are desirable for this role.
Responsibilities
- Provide technical support for workstations on Microsoft operating systems and Microsoft Office applications.
- Provide end-user support on desktop systems and peripherals, ensuring security, integrity, and efficient use of devices within the environment.
- Service support requests from the Service Desk.
- Troubleshoot issues.
- Set up peripherals and install desktop software.
- Use remote desktop tools to build, monitor, and support desktop systems.
- Create/edit power shell scripts and applied GPOs in a domain environment.
- Provide computer application training to end users.
- Clearly document processes and service desk ticket resolutions.
- Ensure excellent customer service support to a variety of clients with varying computer proficiency levels.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
