Desktop Support I

Calvary Chapel Fellowship • West Melbourne, FL

11d • Onsite

About The Position

This position is responsible for handling low-level support of service requests for Calvary Chapel, setup, removal and maintenance of end user workstations, Wednesday and weekend service needs, and meeting company and user requirements.

Requirements

• Must have good technical understanding and ability to pick up new tools quickly
• Computer Skills including Windows 11 basic troubleshooting
• Maintain confidentiality of all personal and company information
• Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
• Efficient task switching ability
• Ability to work independently and/or as part of team
• Attention to detail
• Basic troubleshooting of LAN/WAN
• Basic printer troubleshooting
• Desire to learn new tasks

Nice To Haves

• A+ Certification preferred

Responsibilities

• Efficiently handle support requests via telephone, email, helpdesk ticketing system, and in-person, ensuring timely resolution of technical issues
• Prioritize, identify, and escalate help desk tickets as necessary to ensure prompt resolution
• Deliver friendly, courteous, and high-quality IT support to all users, including staff and volunteers
• Accurately document actions taken during ticket resolution and ensure issues are resolved efficiently
• Function as a productive part of the church staff, attending staff meetings and contributing to team goals
• Other duties as assigned by supervisor

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed