Desktop Support Technician I

Early Warning®•Scottsdale, AZ

2d•Hybrid

About The Position

Under direct supervision, troubleshoots less complex technical issues and coordinates their resolutions with senior team members. Early Warning has powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Requirements

High school diploma or GED.
Minimum of 1 year of experience supporting customers as a desktop support technician or related IT experience.
1 year of experience performing first level troubleshooting of WAN/LAN, VPN connections, and desktops.
Working knowledge of Windows 10 Operating Systems, Microsoft Exchange Administration tools, Microsoft Office Suite applications, software installations.
Basic knowledge of Microsoft Network Infrastructure and Architecture layout.
Must demonstrate strong attention to detail.
Ability to identify problems, review information to develop and evaluate options.
Working knowledge of Microsoft office, including skills with Word, Excel, and Outlook.
Good communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs.
Ability to build and maintain strong professional relationships.
Ability to work efficiently and accurately under pressure, meet deadlines, present a professional demeanor and work well independently.
Strong organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment.
Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude.
Troubleshooting, organizational and problem-solving skills with a can-do attitude and the ability to adjust to changing requirements.
Must be US Citizen or US National only.

Responsibilities

Identifies, researches and resolves basic level two issues and known problems for internal users.
Provides two factor token support
Provides iPhone and MiFi support
Works efficiently utilizing a ticketing system that must be kept current with full disposition details.
Performs supervised administration and maintenance of Active Directory users and groups.
Tracks, monitors and coordinates with senior technicians to ensure timely resolution to problems.
Communicates courteously and effectively with end users in problem resolution process.
Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
Stays current on the latest industry technologies, trends and strategies.
Completes work in a timely and accurate manner while providing exceptional customer service.