Desktop Support I

Lake Trust Credit Union•Brighton, MI

About The Position

Desktop Support I More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it’s a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn’t measured in dollars and cents, it’s seen in our communities and felt by the people who believe in us.

Requirements

B.S. degree in computer science, or equivalent demonstrated experience in a helpdesk environment.
Minimum two (2) years of PC support centric job related experience is required.

Nice To Haves

Microsoft Certified Professional (MCP) or Microsoft Certified Technology Specialist (MCTS) beneficial.
ITIL V3 or V4 Foundation certification beneficial.

Responsibilities

Perform technical support for computer hardware, software, peripherals and network applications used by the Credit Union.
Train staff in the proper use of computer equipment.
Provides support to end users on incidents and service requests.
Identifies, researches, and resolves technical problems.
Provides patch management for enterprise Microsoft computer environment.
Has knowledge ITIL Service Management
Provide onsite, phone, and remote technical support and software installation services.
Utilize effective customer relations and communications skills to maintain relationships with internal/external members by identifying service needs.
Build, install, maintain, re-image, troubleshoot and repair computer systems, hardware and computer peripherals.
Document, maintain, upgrade and/or replace hardware and software systems.
Investigate hardware problems and perform system hardware, software and communication connection repairs.
Perform diagnostic testing and repairs and/or replace technical equipment.