Desktop Support Engineer

HealthVerity•Philadelphia, PA

5d•$75,000 - $110,000•Hybrid

About The Position

We’re seeking an experienced Desktop Support Engineer to serve as our team’s Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. Windows administration is the most critical skill for this role: you will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues. You communicate clearly with both technical and non-technical users, and your reliability, strong problem-solving instincts, and excellent interpersonal skills keep our workforce productive.

Requirements

Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) — the most critical skill for this role
7–10 years of hands-on desktop/endpoint support experience in a Windows environment
Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues
Proven experience with laptop imaging, provisioning, and deployment (e.g., SCCM, MDT, Microsoft Intune/Autopilot, or similar tools)
Strong working knowledge of Microsoft 365 administration
Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Strong customer-service orientation, organization, and ability to prioritize multiple issues

Nice To Haves

CompTIA certification preferred (A+, Network+, or Security+)
Familiarity with JAMF (MDM) for mixed-OS environments
Familiarity with Okta Identity Access Manager (IAM)
Familiarity with Google Workspace administration
Knowledge of a broad range of consumer technologies and applications
Linux and shell scripting is a plus

Responsibilities

Serve as the team’s Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot.
Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues.
Administer Active Directory accounts, group policies, and Microsoft 365 for end users.
Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
Provision and deploy laptops for new hires, ensuring imaging, software installation, and account setup are completed on schedule.
Support end users in person and remotely via ticketing and remote-control tools, maintaining strong customer-service standards.
Maintain accurate IT asset inventory, including hardware assignments, warranty tracking, and licensing compliance.
Partner with Security on endpoint compliance, patch cadence, and access control enforcement.
Identify recurring issues and recommend process or tooling improvements to reduce ticket volume.

Benefits

competitive base salary & annual bonus opportunity (for non-commissioned roles)
health, dental, and vision coverage starting on day 1
401(k) plan
equity program, with new hire equity grants beginning at the Director level and above
Remote workdays and 3 days a week of in-office collaboration for team members in the Philadelphia area.
Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time
paid parental leave
12 weeks paid leave for childbearing, surrogacy, and adoption
6 weeks paid leave for non-childbearing parents
Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources
Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits