Desktop Support Engineer
Ampcus Inc.•Phoenix, AZ
•Onsite
About The Position
Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution. Deliver strong customer service in a fast-paced support environment. Manage multiple priorities and work effectively under pressure. Support flexible scheduling needs when required.
Requirements
- Experience with ticketing systems.
- Windows support experience.
- Deskside support experience.
- End-user device support knowledge.
- Strong computer hardware and software troubleshooting skills.
- Technical documentation experience.
- Excellent verbal and written communication skills.
- Strong customer service and multitasking abilities.
Nice To Haves
- Prior help desk, call center, or technical customer support experience.
Responsibilities
- Provide first-level technical support to end users.
- Troubleshoot hardware, software, and communication system issues.
- Escalate unresolved or complex issues appropriately.
- Create clear, concise, and informative support tickets.
- Track, update, and follow up on incidents until resolution.
- Deliver strong customer service in a fast-paced support environment.
- Manage multiple priorities and work effectively under pressure.
- Support flexible scheduling needs when required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
