Desktop Support Engineer
About The Position
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Desktop Support Engineer Location(s): New York, NY Job Summary Seeking an experienced A/V Technician to provide high-quality audio-visual support for corporate events, executive meetings, conference rooms, Zoom environments, and enterprise collaboration technologies. The role focuses heavily on live event support, conference room operations, troubleshooting, and customer-facing executive support in a fast-paced corporate environment.
Requirements
- 3–5 years of Audio/Visual support experience in a corporate environment.
- Strong live event and meeting support experience.
- Hands-on expertise with Zoom, Teams, DSPs, and audio/video control systems.
- Experience operating professional A/V hardware including mixers, switchers, and PTZ cameras.
- Strong understanding of A/V signal flow, acoustics, and IP networking fundamentals.
- Experience supporting executive-level stakeholders and customer-facing environments.
- Strong troubleshooting, communication, and documentation skills.
- Ability to work independently and collaboratively in fast-paced environments.
Nice To Haves
- Experience with broadcast technologies, encoders, NDI/SRT workflows, or production environments.
- Basic Windows and macOS troubleshooting experience related to conferencing and collaboration technologies.
Responsibilities
- Support live in-person and broadcast events using professional A/V presentation equipment.
- Operate and troubleshoot video switchers, audio mixers, PTZ cameras, DSPs, microphones, displays, and conferencing systems.
- Provide white-glove support for executive and C-Suite meetings.
- Support enterprise event A/V technologies including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco, and Logitech solutions.
- Maintain conference rooms, Zoom Rooms, studios, and collaboration technologies.
- Perform room readiness checks, certification testing, and functionality validation.
- Ensure firmware and software updates are maintained across conference room systems.
- Troubleshoot and resolve A/V incidents related to conferencing platforms, audio/video systems, and collaboration tools.
- Manage and document tickets through ServiceNow or Jira with proper resolution notes and SLA adherence.
- Escalate critical incidents when required and maintain strong operational service delivery.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
