Desktop Support Engineer

Healthcare Outcomes Performance Co. (HOPCo) • Phoenix, AZ

3h • Hybrid

About The Position

This role is responsible for installing, configuring, maintaining, and troubleshooting Windows-based computers and peripheral devices, as well as all business applications. The Desktop Support Engineer will assist in responding to and mitigating security incidents, contribute to the design of desktop applications and wireless/network solutions, and create printer mappings for clinical systems. The position involves managing user errors and requests through an IT/Facilities help desk ticketing system, documenting tasks, creating user documentation, and accurately tracking company assets. A key aspect of the role is to understand that IT's main function is to help others perform their jobs better, more efficiently, and more securely, while maintaining a high level of customer satisfaction and confidentiality.

Requirements

• High school diploma/GED or equivalent working knowledge preferred
• 1 - 2 years of experience in the IT/Desktop Support field
• Proficient with all Windows operating systems
• Must have at least intermediate skills with Microsoft Office Professional Suite
• Knowledge of Microsoft Office software
• Knowledge of how to operate and troubleshoot computer equipment
• Knowledge of Telephony systems programming, documentation, and process creation
• Knowledge of asset and time management skills to assist the department
• Skill in organizing tasks/work orders
• Skill in using customer service skills in dealing with frustrated users
• Skill in problem-solving
• Skill in maintaining a safe operating environment
• Ability to troubleshoot common desktop and user problems and develop resolution strategies
• Ability to communicate effectively and in user-friendly terms verbally and in writing
• Ability to be a team player with effective interpersonal skills
• Ability to solve problems and work independently

Nice To Haves

• Healthcare IT Experience is preferred

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
• Install, maintain, and troubleshoot all business applications effectively
• Assist in responding to and mitigating security incidents under the guidance of senior team members
• Assist with design of desktop application
• Assist with design of wireless and network solutions
• Create printer mappings for clinical systems
• Escalate errors to hardware and software manufacturers as necessary
• Manage user errors and requests through the IT/Facilities help desk ticketing system
• Document daily tasks and create user documentation as needed
• Track company assets through inventory database timely and accurately
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
• Maintain a high level of customer satisfaction
• Maintain confidentiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED