Desktop Support Engineer

Infosys•Omaha, NE

7d•Onsite

About The Position

In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below: Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications. Assist in execution of test cases based on guidance and test plans, to meet functional requirements. Participate in troubleshooting and resolving production issues, to enhance system reliability. Your contribution to the team: Willingness to learn and adapt to new technologies. Ability to assist in code development, refinement and testing, adhering to guidance and best practices. Focused to develop competence for activities as part of entire SDLC life cycle. A collaborative mindset with effective communication skills. Dedication to continuous improvement and knowledge sharing.

Requirements

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Handle and resolve user problems with hardware and software, including printer support (on site/remote/by phone).
Respond to client support requests raised through ITSM tool/emails.
Troubleshoot hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
Conduct: Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.

Nice To Haves

Working Knowledge administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs.
Proficient in hardware troubleshooting skills – replace parts in laptops/desktops.
Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
Good knowledge of MS Office suite.
Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Extraordinary Planning, Project Management, Coordination, and Analytical skills

Responsibilities

Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
Assist in execution of test cases based on guidance and test plans, to meet functional requirements
Participate in troubleshooting and resolving production issues, to enhance system reliability
Handle and resolve user problems with hardware and software, including printer support (on site/remote/by phone).
Respond to client support requests raised through ITSM tool/emails.
Troubleshoot hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
Address customer requests for installation, configuration, test, maintenance of hardware and software components
Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
Conduct: Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.