Desktop Support Engineer

Freeman Health System

1d•Onsite

About The Position

The Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.

Requirements

Candidates must be physically located in Missouri, Kansas, Arkansas or Oklahoma.
Candidates must be able to attend new hire orientation in-person on the designated orientation date.
Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below)
2 years of relevant work experience
Comptia A+, or other preferred certifications listed with in the first 120 days of hire (5 years of experience in similar role will be considered in leu of A+)
Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices
Demonstrated success translating business needs into operational requirements

Nice To Haves

Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications
3+ Year of relevant experience in a Healthcare setting

Responsibilities

Handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects.
Provides technical support, consultation, and training.
Helps develop enterprise technology standards.
Supports end-user devices across all organization levels and IT teams.
Follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations.
Offers technical assistance both remotely and on-site.
Leads team-level projects.
Trains team members.
Assists in strategic planning for complex systems.

Benefits

Flexible scheduling
On the job training
Gain exposure to new and advanced technology in the healthcare setting
Health, vision, dental insurance
Retirement with employer match
Wellness program with discounts to Health Insurance or Cash Bonus with Participation
Milestone payments with longevity of employment
Paid time off (PTO)
Extended Sick pay
Disability pay
Learning Center designated only for Freeman Family members
Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.