Desktop Support Engineer

Cardinal Group Career•Denver, CO

9d•Onsite

About The Position

The Desktop Support Engineer is responsible for providing day-to-day technical assistance, hardware provisioning, and system maintenance for Cardinal communities and corporate team members. This role acts as the first line of support, ensuring a seamless operational experience by troubleshooting IT issues, tracking enterprise assets, and supporting our proprietary property management software.

Requirements

Must work entirely on-site at the Denver, CO headquarters (not remote eligible).
Basic technical troubleshooting skills with the ability to diagnose desktop, hardware, and printer connectivity issues efficiently.
Strong communication skills with the proven ability to explain technical issues in simple, non-technical terms to property staff and team members.
0–2 years of experience in an IT support, helpdesk, or customer service role.
Ability to represent and uphold the Cardinal Culture and core corporate values every day.

Nice To Haves

Relevant certifications like CompTIA A+ are encouraged to apply.

Responsibilities

Assist team members with day-to-day computer hardware and software issues to minimize operational disruptions.
Handle setting up computer hardware systems, installing applications, and upgrading software in alignment with company security standards.
Perform continuous laptop maintenance and general computer infrastructure upkeep.
Lead internal inventory management tracking for corporate and regional IT equipment to maintain an accurate system of record.
Provide technical troubleshooting to all Cardinal housing communities to help manage operational and accounting tasks within our proprietary property management software.
Assist the existing Systems team with the daily operation and general maintenance of the company's broader systems environment.