Desktop Support Engineer

Healthcare Outcomes Performance Co. (HOPCo) • Phoenix, AZ

9h • Onsite

About The Position

The Desktop Support Engineer is responsible for installing, configuring, maintaining, and troubleshooting Windows-based computers and various peripheral devices, as well as all business applications. This role involves architecting desktop application and wireless/network solutions, creating printer mappings for clinical systems, and escalating errors to hardware and software manufacturers when necessary. The engineer will manage user errors and requests through the IT/Facilities help desk ticketing system, document daily tasks, create user documentation, and track company assets accurately in the inventory database. A key aspect of this role is understanding that IT's main purpose is to help others perform their jobs better, more efficiently, and more securely, while maintaining a high level of customer satisfaction and confidentiality.

Requirements

• High school diploma/GED or equivalent working knowledge preferred.
• 2 - 4 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems.
• At least intermediate skills with Microsoft Office Professional Suite.
• Knowledge of Microsoft Office software.
• Knowledge of how to operate and troubleshoot computer equipment.
• Knowledge of Telephony systems programming, documentation, and process creation.
• Knowledge of asset and time management skills to assist the department.
• Skill in organizing tasks/work orders.
• Skill in using customer service skills in dealing with frustrated users.
• Skill in problem-solving.
• Skill in maintaining a safe operating environment.
• Ability to troubleshoot common desktop and user problems and develop resolution strategies.
• Ability to communicate effectively and in user-friendly terms verbally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.

Nice To Haves

• Healthcare IT Experience is preferred.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install, maintain, and troubleshoot all business applications effectively.
• Architect desktop application solutions.
• Architect wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities help desk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED