Desktop Support Engineer

Ampcus Inc. • Fishkill, NY

1d • Hybrid

About The Position

In this role, you will work in a dynamic, high-paced environment focused on ensuring that employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond internal customer expectations across headquarters, stores, regional offices, distribution centers, and remote locations. With a customer-focused mindset, your goal is to enable and unlock employee productivity by providing a consistently high level of service and customer satisfaction. Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting employees both onsite and remotely.

Requirements

• Excellent interpersonal and customer service skills, with the ability to develop and maintain good relationships with business partners and stakeholders at all levels of the organization.
• Learn and apply process and technical knowledge in problem solving, with the ability to multitask while keeping stakeholders informed.
• Take personal accountability to meet key performance measurements.

Responsibilities

• Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, assessing, and responding appropriately to customer device hardware and application issues, requests, and needs in an efficient and timely manner.
• Determine appropriate and alternative solutions from mostly defined procedures and options.
• Research, diagnose, resolve, or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes.
• Deliver a positive customer experience by creating a welcoming environment and providing best-in-class service through all support channels, both in person and virtually.
• Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction.
• Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed