Desktop Support
About The Position
We are seeking a skilled Desktop Support professional to join our team. This role involves installing, configuring, and maintaining computer hardware, software, and network equipment. You will be responsible for responding to service requests, providing technical support to users across various locations (including remote and out-of-state sites), and troubleshooting hardware and software issues. The position also includes setting up new user accounts and equipment, running network cabling, working with vendors, and testing new technologies. Occasional assistance to other departments and participation in an on-call rotation may be required.
Requirements
- Minimum 5 years of desktop support experience
- Strong technical and logical troubleshooting skills
- Excellent problem-solving abilities
- Ability to prioritize tasks and meet strict deadlines
- Strong attention to detail
- Ability to work independently and as part of a team
- Ability to lift and carry equipment as needed
- 5 years of help desk or desktop support experience
- 5 years of Windows support experience
- Prolonged periods of standing and working on equipment
- Must be able to lift up to 75 pounds at times
- Ability to perform repetitive movements over extended periods
- Must be available to work nights and weekends on a rotating basis
- All positions are subject to background checks
Nice To Haves
- Local candidates preferred
Responsibilities
- Install and configure computer hardware, software, network printers, and scanners
- Monitor and maintain computer systems and related equipment
- Respond to service requests and technical issues in a timely manner
- Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely
- Set up accounts and equipment for new users
- Troubleshoot, repair, and replace equipment as necessary
- Run and terminate network cabling
- Work with vendors to resolve hardware and software issues
- Test and evaluate new technology solutions
- May be asked to assist other departments during periods of staffing shortages or increased workload
- Participate in on-call support rotation
- Perform other related duties as assigned
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
