Desktop Support

TEKsystems•Tempe, AZ

5d•$25 - $32•Onsite

About The Position

This is a Contract position based out of Tempe, AZ. The company is a leading provider of business and technology services, accelerating business transformation for its customers. They are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, they work with progressive leaders to drive change. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Requirements

2+ years of Desktop Support experience
Windows 10/11 support and troubleshooting
Microsoft 365 support (Outlook, Teams, OneDrive, Office applications)
3-5 years of Desktop Support experience within a corporate environment.
Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and OneDrive.
Experience with remote support technologies such as Bomgar and RDP.
Experience supporting virtual meeting platforms, preferably Microsoft Teams.
Experience using ServiceNow or similar ticketing systems.
Strong troubleshooting, problem-solving, and customer service skills.
Excellent verbal and written communication abilities.
Ability to adapt quickly to changing priorities and business needs.
Must be flexible and willing to work any shift or schedule as business needs require, including day, evening, overnight, weekends, and holidays.

Nice To Haves

Manufacturing environment IT support experience preferred
Experience supporting mergers and acquisitions (M&A) activities
Pharma or laboratory environment support experience

Responsibilities

Provide technical support via phone, email, chat, remote tools, and in-person assistance.
Troubleshoot and resolve hardware, software, operating system, and application issues.
Support Windows 10/11, MacOS, Microsoft 365, Teams, OneDrive, BitLocker, and endpoint encryption solutions.
Manage and resolve incidents, service requests, and tasks through ServiceNow.
Support workstations, laptops, mobile devices, printers, and other peripherals.
Utilize remote support tools such as Bomgar, Remote Desktop (RDP), and similar technologies.
Ensure timely ticket updates, documentation, and resolution while meeting service level expectations.
Escalate complex issues when necessary and serve as a technical resource for end users.
Identify recurring technical issues and recommend process improvements.
Maintain a high level of customer service and professionalism in all interactions.
Work collaboratively within a fast-paced team environment.
Travel locally between company locations as needed; mileage reimbursement provided.
Follow all applicable company policies, procedures, and compliance requirements.
Complete additional tasks as assigned by management.