Desktop Support Engineer

ASRC • Anchorage, AK

3d • Onsite

About The Position

Join Arctic Slope Regional Corporation (ASRC), Alaska's largest locally-owned company representing over 13,000 Iñupiaq shareholders and employing over 16,000 people worldwide. Guided by our Iñupiat values, we're not just building careers - we're building a legacy. As we enter our next era of growth, we're seeking talented individuals who want to be part of something meaningful while advancing their own professional journey. The Desktop Support Engineer is responsible for software deployment, updates, automation, and cybersecurity. This position supports high-level IT projects as it relates to cybersecurity and/or software deployment.

Requirements

• High school diploma or equivalent.
• Five (5) years of experience in Desktop Support (DTS) in a Microsoft environment.
• Proven knowledge and skills in patch management.
• Experience in setting up networks, maintaining accounts and security in a network environment.
• Demonstrated Outstanding Customer Service skills.
• Detail oriented.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees or customers.
• Ability to interface at a professional level with Executive/VIP stakeholders and their administrative assistants.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to deal with ambiguity.

Nice To Haves

• Bachelor’s degree in a related field preferred .
• Technical certifications are preferred .

Responsibilities

• Implement cybersecurity enhancements, troubleshoot issues.
• Serve as the main point of contact for ServiceDesk issues related to cyber security.
• Oversee assigned projects and initiatives, including the work product of other staff assigned, as it relates to the project.
• Prepare and manage system-wide updates for all levels of IT hardware.
• Work closely with leadership to ensure proper application of diagnostics and outstanding Customer Service skills.
• Work closely with desktop engineering as a conduit for new solutions and processes that need to be transitioned to desktop support.
• Install images on new and in-use equipment while working closely with desktop engineering to provide feedback on image modifications/enhancements.
• Creates build and deploy documentation for each unique ASRC business.
• Assist with training of other Computer Support Specialists.
• Triage, troubleshoot, and resolve virtual (shared and dedicated) desktop related environment issues (e.g., attached storage, networking).
• Oversee key technology projects with EUS and may be assigned to cross-functional IT projects as the senior technical resource for desktop support.
• Provide support for other desktop support technicians at satellite/remote locations while primary technician is out of office (e.g., vacation), including support to the identity management team.
• May be asked to travel on short notice (e.g., urgent requests, Arctic Village travel in Alaska).
• Responsible for high level and high/critical priority projects involving IT.
• Serve as a backup to the Service Desk, resolving assigned service tickets.

Benefits

• Competitive salaries with performance-based opportunities
• 401(k) retirement plan with 100% company match up to 4%
• Educational assistance and professional development funding
• Employee referral bonuses
• We offer a wide range of medical plans through Federal Employee Health Benefits Plan (FEHB).
• Comprehensive Dental and Vision Insurance options
• 401K plan up to 4% match with immediate vesting after 2 pay periods
• Employee assistance programs for you and your family
• Additional Supplemental Insurance: Voluntary Life Insurance, Short-Term and Long-Term Disability, Accidental Death & Dismemberment (AD&D), Pet Insurance, Legal Services, Identity Theft Protection, Hospital Indemnity, Accident Insurance, and Critical Illness Insurance.
• Tuition reimbursement
• ASRC's leadership development program
• Mentorship programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED