Desktop Support Engineer
About The Position
The Desktop Support Engineer will be responsible for installing, configuring, maintaining, and troubleshooting Windows-based computers and peripheral devices, as well as business applications. This role involves assisting with security incident mitigation, desktop application design, and wireless/network solutions. The engineer will also create printer mappings, escalate errors, manage user requests via a ticketing system, document tasks, and maintain an inventory database. A key aspect of the role is to help others perform their jobs better, more efficiently, and more securely, while maintaining a high level of customer satisfaction and confidentiality.
Requirements
- High school diploma/GED or equivalent working knowledge preferred
- 1 - 2 years of experience in the IT/Desktop Support field.
- Proficient with all Windows operating systems
- Must have at least intermediate skills with Microsoft Office Professional Suite
- Knowledge of Microsoft Office software
- Knowledge of how to operate and troubleshoot computer equipment
- Knowledge of Telephony systems programming, documentation, and process creation
- Knowledge of asset and time management skills to assist the department
- Skill in organizing tasks/work orders
- Skill in using customer service skills in dealing with frustrated users
- Skill in problem-solving
- Skill in maintaining a safe operating environment
- Ability to troubleshoot common desktop and user problems and develop resolution strategies
- Ability to communicate effectively and in user-friendly terms verbally and in writing
- Ability to be a team player with effective interpersonal skills
- Ability to solve problems and work independently
Nice To Haves
- Healthcare IT Experience is preferred
Responsibilities
- Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
- Install, maintain, and troubleshoot all business applications effectively
- Assist in responding to and mitigating security incidents under the guidance of senior team members
- Assist with design of desktop application
- Assist with design of wireless and network solutions
- Create printer mappings for clinical systems
- Escalate errors to hardware and software manufacturers as necessary
- Manage user errors and requests through the IT/Facilities help desk ticketing system
- Document daily tasks and create user documentation as needed
- Track company assets through inventory database timely and accurately
- Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
- Maintain a high level of customer satisfaction
- Maintain confidentiality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
