Desktop Support Engineer

TEKsystems•Bellevue, WA

4d•$40 - $55•Onsite

About The Position

Our client is engaging a contract Senior Level IT Support Specialist to provide onsite IT support for the Minneapolis office during a 6-month coverage gap created by the departure of the prior incumbent. The contractor will be the day-to-day onsite point of contact for end-user IT support in Minneapolis, handling the ServiceNow ticket queue, hands-on hardware/software troubleshooting, and onboarding/offboarding logistics, with technical escalation to the IT Operations team.

Requirements

Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent experience.
5+ years of hands-on IT support / Service Desk experience, including Tier 2 troubleshooting and direct end-user support in a corporate office environment.
Strong knowledge of Microsoft technologies, ServiceDesk processes, SaaS platforms, and awareness of IT infrastructure.
Proficiency in Entra ID, Active Directory, Office 365, and endpoint management tools.
Advanced knowledge of networking fundamentals, and endpoint security.

Responsibilities

Deliver onsite Tier 1 / Tier 2 IT support for the (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.
Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.
Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.
Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office.
Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return.
Administer end-user identity and endpoint tooling in scope (Entra ID, Active Directory, Office 365, Intune / endpoint management) at a user-support level.
Maintain accurate asset records and contribute to existing ServiceNow KnowledgeBase articles as gaps are identified during the engagement.
Coordinate with third-party vendors (telecoms, ISP, hardware, building facilities) for onsite issues affecting Minneapolis users.
Provide a structured handover at the end of the engagement, including documentation of any open issues, recurring problems observed, and Minneapolis-specific knowledge captured during the term.