Desktop Support Engineer #3252

Genius Road • San Antonio, TX

7d • Onsite

About The Position

This is not a sit-at-a-desk-and-wait-for-tickets role. You will be the go-to technology resource for a dynamic San Antonio office, supporting everyone from day-to-day staff to senior executives who need things to work the first time, every time. You bring calm to chaos, you anticipate needs before they become problems, and you genuinely enjoy helping people. If you take pride in being the person everyone trusts to get it done, we want to talk to you.

Requirements

• Experience in enterprise or government IT support
• Troubleshooting skills for laptops, printers, Teams Rooms, and user account issues
• Fluency in Microsoft 365 and the collaboration stack including Teams, Outlook, SharePoint, and OneDrive
• Ability to document work thoroughly, communicate clearly, and update tickets
• Experience supporting executives
• Adherence to security protocols

Nice To Haves

• Experience with Windows, Apple and iOS, Intune, Dell hardware, or Teams Rooms
• Prior exposure to public sector, cyber, law enforcement, or regulated environments
• Relevant certifications such as CompTIA A+, Network+, Security+, or ITIL

Responsibilities

• Be the face of IT for everyone who walks through the door, staff, executives, contractors, and visitors
• Keep laptops, mobile devices, printers, peripherals, and collaboration tools running at peak performance
• Make sure every conference room and meeting space is dialed in and ready before anyone has to ask
• Manage the full lifecycle of user onboarding and offboarding so that every first day is smooth and every last day is secure
• Own your tickets from open to close with clear documentation and no loose ends
• Partner with network, security, and systems teams when issues need more firepower than a single technician
• Keep asset inventory accurate, equipment moves organized, and loaner pools stocked and ready
• Build and maintain knowledge articles that empower users to help themselves
• Show up when it matters, including after-hours maintenance windows and time-sensitive incident support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed