Desktop Support Engineer

Freeman Health System

5d • Onsite

About The Position

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. Schedule: Full Time About Us – Information Technology (IT) Flexible scheduling. On the job training. Gain exposure to new and advanced technology in the healthcare setting. What You’ll Do Reporting to the Manager of Endpoint Solutions and guided by Senior Technicians, the Desktop Support Engineer handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects. This role provides technical support, consultation, training, and helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams. Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required. The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations, offering technical assistance both remotely and on-site. Additionally, the role involves leading team-level projects, training team members, and assisting in strategic planning for complex systems.

Requirements

• Candidates must be physically located in Missouri, Kansas, Arkansas or Oklahoma to qualify.
• Candidates must be able to attend new hire orientation in-person on the designated orientation date.
• Associates Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree in addition to experience below).
• 2 years of relevant work experience.
• Comptia A+, or other preferred certifications listed within the first 120 days of hire (5 years of experience in similar role will be considered in lieu of A+).
• Demonstrated success troubleshooting to isolate and diagnose problems in an enterprise environment for endpoints and mobile devices.
• Demonstrated success translating business needs into operational requirements.
• Knowledge of client/server operating systems, mobile device management systems, and desktop support software is required.

Nice To Haves

• Net+, CCNA, Security+, Microsoft Endpoint System Administrator or other similar grade or higher certifications.
• 3+ years of relevant experience in a Healthcare setting.

Responsibilities

• Handles operational break/fix issues, upgrades, and maintains end-user devices during refresh intervals and new device projects.
• Provides technical support, consultation, and training.
• Helps develop enterprise technology standards, supporting end-user devices across all organization levels and IT teams.
• Follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations.
• Offers technical assistance both remotely and on-site.
• Leads team-level projects.
• Trains team members.
• Assists in strategic planning for complex systems.

Benefits

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree