Desktop Support Engineer - Local NY/NJ

Nexiva•Newark, NJ

2d•Onsite

About The Position

The client is looking for a qualified Desktop Engineer for the 2nd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. The client is looking for a qualified Desktop Engineer for 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other client sites. Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

Requirements

College degree and/or 4-6 years' experience.
Ability to help employees solve hardware and software problems.
Experience with Windows Active Directory & Office 365.
Experience troubleshooting network issues in large office setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
Strong customer service and communication skills.
Experience with a scripting language preferred.
Must be able to work on Saturdays and certain Holidays.
Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
Install hardware and software on workstations.
Set up and maintain network and telecommunications systems.
Manage Windows Active Directory and Exchange.

Nice To Haves

MDM experience, specifically Airwatch, is a plus.

Responsibilities

Install hardware and software on workstations.
Set up and maintain network and telecommunications systems.
Troubleshoot LAN, server, wi-fi and connectivity issues.
Utilize ticketing system, when necessary.
Manage Windows Active Directory and Exchange.
Re-image computers, perform data migrations and restorations.
Work closely with other IT employees on system maintenance and configuration projects.
Work closely with other SLA employees on interdepartmental projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.