Desktop Support Engineer
Ampcus Inc.•Albuquerque, NM
•Onsite
About The Position
We focus on enabling internal customers to succeed by delivering high-quality Information Technology (IT) support and an excellent customer experience. The desktop support technician will be part of the employee enablement organization, a service-focused team that supports employees both onsite and remotely. This role requires a technician who can adapt to a fast-paced environment while providing reliable technical support and strong customer service.
Requirements
- Minimum 5 years of relevant experience in Level 2 IT support within a corporate environment.
- Strong troubleshooting experience with desktops, laptops, and hardware devices.
- Experience with laptop and desktop configuration and deployment.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong analytical and problem-solving abilities.
- Self-motivated team player with a customer-focused mindset.
- Microsoft Windows 10/11.
- macOS and iOS support.
- Microsoft O365.
- Mobile Device Management (MDM).
- Automation and scripting knowledge.
Nice To Haves
- Nextthink.
- ServiceNow.
- SCCM.
- Jamf.
- Zoom.
- Microsoft Teams.
- Slack.
Responsibilities
- Provide Level 2 IT support for desktops, laptops, and hardware/software issues.
- Troubleshoot workstation and server-related issues with in-depth knowledge of computer hardware devices.
- Perform laptop and desktop configuration, deployment, and workstation replacements.
- Provide incident support and IMAC (Install, Move, Add, Change) services.
- Stage and configure devices for new hires and deploy hardware as required.
- Work with the Build Center team to ensure timely delivery of hardware deployments.
- Test, configure, install, and manage repair of IT equipment and software.
- Provide remote support to internal users using enterprise support tools.
- Accurately log and track tickets in the service management system.
- Maintain documentation and contribute to knowledge base articles.
- Communicate regularly with internal customers regarding status updates and issue resolution.
- Build effective relationships with internal teams and external service providers.
- Provide occasional AV support as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
