DESKTOP SUPPORT ANALYST- MAGEE GENERAL HOSPITAL
South Central Regional Medical Center•Magee, MS
•Onsite
About The Position
The IT Desktop Support Analyst supports and enhances the end-user computing environment for SCRMC, including installing/supporting hardware and software, performing upgrades, managing mobile devices, troubleshooting issues, documenting processes, and ensuring high-quality technical support.
Requirements
- Desktop troubleshooting
- VMware View VDI knowledge
- Printer troubleshooting
- Basic network connectivity
- Active Directory
- Group Policy
- Citrix Receiver
- Wireless configuration
- Windows Deployment Services
Nice To Haves
- Enterprise IT experience
- Microsoft desktop certifications
- Level I-III based on healthcare experience, certifications, work experience, and education
Responsibilities
- Resolve hardware/software issues
- Coordinate with off-premise vendors
- Participate in on-call rotation
- Deliver excellent customer service
- Communicate effectively
- Demonstrate initiative
- Work outside normal hours if needed
- Image workstations
- Add devices to domain
- Troubleshoot web/email/Office issues
- Escalate to Tier 2/3
- Maintain compliance with SCRMC IT and HIPAA
- Identify automation opportunities
- Research best practices
- Close tickets promptly
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
