Desktop Support Analyst - Full Time

Indiana Regional Medical Center•Indiana, PA

About The Position

The Desktop Support Analyst configures, installs, maintains, and upgrades desktop devices, including hardware, software, and operating systems. The role installs or oversees the installation of software on desktop devices, monitors devices and analyzes usage statistics, and produces reports about device usage and stability. The analyst researches, evaluates, and recommends desktop hardware and software, and researches, purchases, and implements technology to produce reports. The position maintains desktop security and user access, creates and updates desktop procedure documentation for IS support personnel, and keeps skills adequate to support other technical areas, including OS/server and network technicians. The analyst works independently, uses sound judgment to diagnose desktop device-related problems, and applies excellent interpersonal communication skills. Duties and responsibilities may change at any time.

Requirements

Associate degree in electronics, computer science, or a related computer field, or equivalent work experience.
Hands-on experience with desktop devices.
Four years of experience in a desktop device support position.

Responsibilities

Configure, install, maintain, and upgrade desktop devices, including hardware, software, and operating systems.
Install or oversee installation of software on desktop devices.
Monitor desktop devices, collect and analyze usage statistics, and produce reports on device usage and stability.
Research, purchase, and implement software and hardware to produce reports.
Research, evaluate, and recommend desktop hardware and software.
Maintain desktop security and appropriate user access and security at the desktop level.
Build and maintain updated desktop procedure documentation for IS support personnel.
Maintain skills to provide support for other technical areas, including OS/server and network technicians.
Work independently and exercise sound judgment in determining desktop device-related problems.
Use excellent interpersonal communication skills.