Desktop Support Analyst - Full Time
About The Position
The Desktop Support Analyst is responsible for configuring, installing, maintaining, and upgrading desktop devices, including hardware, software, and operating systems. The role installs or oversees installation of software on desktop devices; monitors devices, analyzes usage statistics, and produces reports on usage and stability; and researches, evaluates, recommends, purchases, and implements desktop hardware and software. The analyst maintains desktop security and user access, creates and updates desktop procedure documentation for IS support personnel, and maintains sufficient skills to support other technical areas, including operating systems, servers, and networks. The position requires independent work, sound judgment in resolving desktop device problems, and excellent interpersonal communication skills. Duties and responsibilities may change at any time with or without notice.
Requirements
- Associate degree in electronics, computer science, or a related computer degree, or equivalent work experience.
- Hands-on experience with desktop devices.
- Four years of experience in a desktop device support position.
- Excellent interpersonal communication skills.
Responsibilities
- Configure, install, maintain, and upgrade desktop devices, including hardware, software, and operating systems.
- Install or oversee the installation of software on desktop devices.
- Monitor desktop devices, collect and analyze usage statistics, and produce reports on device usage and stability.
- Research, purchase, and implement software and hardware for reporting purposes.
- Research, evaluate, and recommend desktop hardware and software.
- Maintain desktop security and support appropriate user access and security at the desktop level.
- Build and maintain updated desktop procedure documentation for IS support personnel.
- Maintain skills to provide support for other technical areas, including operating systems, servers, and networks.
- Work independently and exercise sound judgment when determining desktop device-related problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
