Desktop Service Technician I

stratasys•Belton, TX

12d•Onsite

About The Position

The Desktop Service Technician I provides frontline technical support to employees and contractors, ensuring reliable and efficient operation of end-user technology. This role is responsible for troubleshooting hardware, software, mobile devices, and peripheral issues while delivering exceptional customer service. The Field Services I specialist assists with device deployments, onboarding activities, incident resolution, and day-to-day support of the organization's end-user computing environment.

Requirements

Associates Degree in IT/MIS or 2+ years of applicable work experience in lieu of degree
1+ year of relevant technical support, field service, help desk, or equipment maintenance experience
Basic understanding of electronic and mechanical systems, including routine maintenance and fundamental troubleshooting
Strong willingness to learn, adapt to new technologies, and follow documented procedures
Good communication and interpersonal skills with the ability to support customers and internal end users
Ability to follow instructions, work effectively within a team, and support flexible business needs

Nice To Haves

Previous ServiceNow experience a plus
Strong verbal and written interpersonal and communication skills
Excellent follow-through, attention to detail, and task management skills
Strong problem-solving skills and sound decision-making ability
Coursework, certification, or hands-on training in IT, MIS, electronics, mechanical systems, or a related technical discipline is a plus

Responsibilities

Provide Tier 2 support for desktop, laptop, mobile device, printer, and peripheral-related issues
Troubleshoot and resolve hardware, operating system, application, and connectivity problems
Serve as an escalation point for issues that cannot be resolved by the Service Desk
Deliver excellent customer service while maintaining service level objectives
Create and maintain technical documentation, knowledge base articles, and support procedures
Identify recurring issues and recommend process or technology improvements
Participate in testing and deployment of new technologies and services
Assist with Microsoft 365, Teams, Teams Rooms, conferencing technologies, and endpoint management solutions
Support office technology including meeting room systems, docking stations, monitors, and peripherals
Work with server, network, and security teams during incident resolution and project implementations
Follow all company safety policies and procedures
Attend all required company training
Demonstrate commitments to Stratasys Behaviors by leading, acting, and modeling these values
Other responsibilities as assigned by the department or manager