Desktop Investigator

APEX Investigation•Sacramento, CA

About The Position

APEX Investigation is a leader in insurance, Workers’ Compensation, liability, and human resource investigations. For over 40 years, the company has focused on reducing insurance risks and combating fraudulent claims through fast, high-quality, and reliable investigations. Its mission is to build lasting relationships through trust, integrity, and quality investigations. The Desktop Investigator conducts social media investigations, background investigations, medical canvasses, and related research. The role provides findings that guide field investigators and help clients make informed decisions. Investigators analyze and document results in clear, actionable reports, communicate relevant updates to clients, and may assist with quality assurance and training. The listed hourly pay is $21–$25. Benefits are offered to full-time employees.

Requirements

Experience in insurance-related investigations, particularly Workers’ Compensation fraud or personal injury claims.
Strong analytical and problem-solving skills, including the ability to present findings clearly.
Excellent written and verbal communication skills.
Proficiency in social media platforms, open-source intelligence techniques, and internet research.
Experience with public record searches and familiarity with the California court system.
Proficiency with Microsoft Office Suite.
Ability to work independently in the designated work environment; remote workers must have a secure and private workspace.

Nice To Haves

Bachelor’s degree in Criminal Justice, Criminology, Investigative Journalism, or a related field.
Experience in phone canvassing for medical records.
Experience with skip tracing or locating individuals through investigative methods.
Experience retrieving public records through various sources.

Responsibilities

Perform social media research, public record searches, and open-source intelligence (OSINT) investigations.
Use third-party databases and online tools to build leads and support case development.
Analyze, cross-reference, and document findings in clear, actionable reports tailored to each assignment.
Identify additional investigative services that may benefit ongoing cases.
Conduct medical canvasses, background checks, and skip-tracing assignments.
Monitor and track relevant social media activity and provide timely updates to clients.
Retrieve and review public records, including criminal, civil, business filings, professional licenses, and insurance claims.
Assist with quality assurance to ensure the accuracy and consistency of investigative reports.
Experienced investigators may mentor and help train new team members.
Perform other duties as assigned.