Deskside Technician I

Stefanini Group • Charlotte, NC

8h • Onsite

About The Position

Stefanini Group is looking for a Deskside Technician I for a globally recognized company! This is an on-site, entry-level IT support role responsible for PC End of Life Refresh On-site. The role involves in-person support of end-user desktops, laptops, peripherals, and basic software. The technician will provide timely troubleshooting, incident resolution, hardware setup, and escalation to higher-level teams when needed. The focus is on delivering excellent customer service and maintaining a secure, functional user environment.

Requirements

• Entry-level IT support experience
• Experience with PC End of Life Refresh On-site
• In-person support of end-user desktops, laptops, peripherals, and basic software
• Troubleshooting and incident resolution skills
• Hardware setup skills
• Ability to escalate to higher-level teams when needed
• Excellent customer service skills
• Ability to maintain a secure, functional user environment
• Experience with desktops, laptops, printers, monitors, docking stations, phones, and common peripherals
• Experience troubleshooting basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity)
• Experience with workstation builds, imaging, OS installs, and system refreshes
• Experience installing, configuring, and replacing hardware components and peripherals
• Experience with cable management and basic office device setup
• Experience with standard account administration tasks (password resets, account unlocks, basic Active Directory tasks)
• Experience supporting onboarding and offboarding workflows
• Experience maintaining inventory of spare equipment, consumables, and parts
• Knowledge of security best practices (patching, antivirus, device encryption, secure disposal of sensitive materials)

Responsibilities

• Provide in-person, technical support for desktops, laptops, printers, monitors, docking stations, phones, and common peripherals.
• Troubleshoot and resolve basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity).
• Perform workstation builds, imaging, OS installs, and system refreshes following approved images and checklists.
• Install, configure, and replace hardware components and peripherals; perform cable management and basic office device setup.
• Execute standard account administration tasks (password resets, account unlocks, basic Active Directory tasks) per documented procedures.
• Support onboarding and offboarding workflows: set up new user equipment, transfer data, and collect/erase devices at termination.
• Maintain inventory of spare equipment, consumables, and parts; report low-stock or faulty items.
• Follow security best practices: ensure patching, antivirus status, device encryption, and secure disposal of sensitive materials.
• Provide excellent customer service; communicate status and next steps clearly to end-users.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed