Deskside Technician I

Stefanini Group • Overland Park, KS

6d • Onsite

About The Position

Stefanini Group is looking for a Deskside Technician I for a globally recognized company! This role involves providing hardware/software support services to onsite clients, including break/fix solutions. The technician will diagnose end-user system failures, implement repair solutions, and troubleshoot network devices to ensure PC connectivity. A key aspect of the role is explaining refresh processes to end-users and assisting with configuring and syncing refreshed computers. The ideal candidate will be flexible, organized, detail-oriented, and able to follow processes diligently.

Requirements

• Experience with Windows 10
• Expertise with Windows 11
• Demonstrated experience with non-standard Software Installation
• Demonstrated experience loading computer images with SCCM and PowerShell scripts
• Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process
• Strong technical and communication ability

Nice To Haves

• Flexibility to handle a variety of activities and changes
• Demonstrated ability to remain calm if activities do not go according to plan
• High organizational ability and detailed oriented
• Demonstrated ability to follow processes

Responsibilities

• Provide hardware/software support services to onsite client including break/fix
• Diagnose end-user system failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Explain refresh processes to end-users, including ability to help configure and sync refreshed computers
• Document work, track tasks/installs, and perform QA activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed