Deskside Technician I
About The Position
Provide Windows, software, and hardware support, onsite in a corporate environment. Stage, provision, and deploy IT machines to end users following best business practices. Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment. Troubleshoot VPN and VDI connectivity. Follow appropriate KB articles. Manage workload via ticketing software. Prioritize and complete work in a group and independently with minimal supervision. Communicate technical information to non-technical audiences. Smart Hands remote support for offsite resolver groups. Inventory management of IT assets including asset auditing. Other duties as assigned.
Requirements
- 1 year onsite or helpdesk support or equivalent experience
- Excellent troubleshooting capability
- Ability to maintain composure while handling challenging, dynamic, rapid-response support
- Experience with Microsoft Office/ Office 365 suite
- Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
- Maintain neat and professional work area and appearance in compliance with site policies
- Demonstrate a high level of professionalism and strong personal interaction skills
- High School Diploma or equivalent
- Maintain valid driver's license
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
Responsibilities
- Provide Windows, software, and hardware support, onsite in a corporate environment
- Stage, provision, and deploy IT machines to end users following best business practices
- Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
- Troubleshoot VPN and VDI connectivity
- Follow appropriate KB articles
- Manage workload via ticketing software
- Prioritize and complete work in a group and independently with minimal supervision
- Communicate technical information to non-technical audiences
- Smart Hands remote support for offsite resolver groups
- Inventory management of IT assets including asset auditing
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
